End of Tenancy Cleaning FAQ

End of Tenancy service is fully comprehensive service and needs to meet certain standard in order to be approved by landlords and estate agents. Miss Maid provides a professional End of Tenancy cleaning service at fixed prices based on the property size and description.

You do not need to be there during the cleaning, but of course it is your choice. You just need to arrange an access for our operatives and our customer care team will keep you updated throughout the process. We will let you know in advance when the service is expected to finish so you can make your way back in order to check the results.

Yes, absolutely. Our cleaning teams are fully equipped to perform professional steam clean of your carpets or upholstery. Just ask for details and we can organize this for you.

If you are not satisfied with the results or your landlord/agent have a comment in regard to the cleaning standard, please get back to us within 72 hours from service completion (or within 7 days if you have purchased our Extended Guarantee) with your inventory report or just list the areas in question and we will send cleaners to re-clean everything that you feel is not up to standard.
Our job is finished only when you are completely satisfied with the results.

Unfortunately parking charges are extra cost. If you have booked service, that requires delivery of Equipment & Materials, parking costs will be added to your bill.

Of course, if you can provide parking slot for our Van or Visitor’s permit – no extra charges will apply. We always do our best to find a free parking nearby first.

If your property is located in the central Congestion Charging zone and we have to deliver Equipment and Materials, you will have to pay the Congestion and ULEZ Charge for our vehicle. This will be added to your final bill.

We accept all major credit & debit card including AMEX. We do not accept cash.

No.
We only require a payment card to be pre-authorized for the amount in order to secure your cleaning slot. Payment is taken once the cleaning services are completed.

We do provide cleaning services 7 days a week.

There is no extra charge for services carried out over the weekends and Bank Holidays.

Our End of Tenancy service prices include everything necessary to complete the service professionally. We just need access to the property, running hot water and electricity.

Our office hours are:

Monday to Friday from 8am to 7pm.
Saturday and Sunday from 9am to 4pm

We provide service 24 hours a day.

You need to provide us with at least 48 hours advance notice when you need to cancel your booking, if you fail to give the appropriate notice; you will be charged 50% from your estimated charge.

Our End of Tenancy Cleaning Service is provided by highly specialized teams. The number of cleaners depends on the size of the property. If you need to know in advance, please contact our Customer Care team on 02070606606 and they will be happy help.

Internal window cleaning is already included in End of Tenancy service. If it is possible for you windows to be cleaned at the outside (if they open to the inside), we can instruct our operatives to do it for a small additional fee. Please let us know at the time of your booking and we can advise you on this.

We can only provide a complete Professional End of Tenancy Clean for the entire property.
Partial end of tenancy clean is not possible. Please take a look at our non-guaranteed hourly cleaning services.

You have to defrost your freezer if you need it cleaned. If your freezer is packed with ice, we will not be able to clean it.

Yes. The cleaning of standard size (60cm) Single oven is included as standard in this service.